Marketing Botics – Terms and Conditions
1. Introduction
These terms and conditions (“Terms”) govern your use of the services provided by Marketing Botics (“we,” “us,” “our”) for HighLevel support. By engaging with our services, you agree to these Terms. Please read them carefully.
2. Service Levels
a. Gold Level: Subscribers to the Gold Level receive access to our community, support videos, and the option to request additional general support videos. Marketing Botics can decide on which videos to make and distribute. All videos are made and distributed to the wider Marketing Botic audience on any channel we choose. By joining the community group, you agree to be professional at all times, to not sell yours or anyone else’s products, to not communicate with any other member outside of the community page.
b. Platinum Level: Subscribers to the Platinum Level receive everything in the Gold Level, plus access to private community chat, and 3 hours of one-on-one online support hours via Zoom each month.
c. Platinum Plus Level: Subscribers to the Platinum Plus Level receive everything in the Gold Level, access to private community chat, and 10 hours of one-on-one online support hours via Zoom each month.
3. Billing and Payment
a. Payments are made in advance each month via debit card through our designated payment gateway.
b. Customers can cancel their subscription with 7 days’ notice. Cancellations do not result in a refund for the current month.
c. Unused support hours can roll over for up to three months. When used, we prioritise the current month’s hours before using rolled-over hours.
4. Downgrades and Upgrades
a. Customers may downgrade or upgrade their subscription level at any time.
5. Additional Support Hours
a. If a customer exceeds the allocated support hours in their plan, they will be notified and given the option to purchase additional hours at the rate specified for their plan.
Platium plan: £65 per additonal hour
Platium Plus: £50 per additional hour
6. Liability and Billing for Unresolved Issues
a. While we strive to provide valuable advice and support, we are not legally responsible for the outcomes of the advice we give.
b. If granted access to a customer’s account or platform, we are not responsible for any consequences that may arise during our work, except when it is clear that our actions, and our actions alone, have caused harm to the customer’s brand.
c. In cases where we are unable to resolve an issue or believe that the best course of action is to recommend speaking to HighLevel directly, we reserve the right to charge for the time spent on the issue and deduct it from the customer’s plan hours. This includes situations where we may provide guidance that ultimately does not resolve the issue.
7. Privacy
a. We respect your privacy and will handle your personal information in accordance with our Privacy Policy.
8. Changes to Terms
a. We reserve the right to modify or update these Terms at any time. Customers will be notified of such changes, and continued use of our services implies acceptance of the updated Terms.
9. Termination of Service
a. We reserve the right to terminate service to any customer who violates these Terms or engages in inappropriate conduct within our community or during support interactions.
10. Contact Information
a. If you have questions or concerns about these Terms or our services, please contact us at chris@marketingbotics.com
11. Governing Law
a. These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in England and Wales